Avaya

AVAYA IP Office


Future–Ready and Secure

When it comes to business collaboration systems, one size does NOT fit all. Every company operates differently and has unique communication needs. Avaya IP Office provides you with options, so you can tailor your collaboration system to best fit your business requirements. When installed on the IP 500 V2 appliance, IP Office has 4 editions to choose from that provide communications capabilities from the basic to the more advanced.

Basic Edition


Avaya IP Office Basic Edition is the ideal solution for small enterprises to add more productivity with a professional touch. IP Office Basic Edition delivers what small and growing businesses need most in today᾿s competitive environment with the flexibility, sophistication and expandability of our award-winning IP Office.

Essential Edition


The IP Office Essential Edition is the ideal foundation upon which to build your IP Office solution. Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.
With capabilities such as one number access, caller ID, dial–by–name, automated attendants, conferencing, voicemail, and more, Essential Edition adds to the functionality of Basic Edition to provide the "must haves" small businesses need to enhance their communications with customers and colleagues and streamline their operations.

Advanced Edition


IP Office Advanced Edition enables growing businesses to take advantage of the industry-leading contact center expertise of Avaya. For businesses that want to differentiate themselves through exceptional customer service, Advanced Edition is the answer. It provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity.
Building on the IP Office Preferred Edition (required pre-requisite), Advanced Edition helps businesses take customer service to a higher level.

Preferred Edition


IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, powerful mobility, intuitive web control,sophisticated messaging, and application integration. IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more.



Professional


At RootWorks, a professional services consultancy in Bloomington, IN, phone calls and messages are managed inside Microsoft Outlook. There᾿s no need to look up phone numbers–simply look in Outlook, right click and make a phone call.

Financial


At AmeriMerchant, a financial services firm in New York and San Francisco, sales reps are never caught off guard when an important customer calls. Because the communications is integrated with saleforce.com, they instantly get a snapshot of updated information about the caller and are ready to make the sale.

Medical


Scores of medical practices integrate their communications systems with their in-house calendars to help ensure patients receive appointment reminder calls–a proven way to reduce costly no-shows.

  • About Our Trainings



  • This hands-on course provides participants with the knowledge to successfully install and program the IP Office Release 10. It is designed to allow participants practice with the installation and configuration of the IP Office System.

  • Course Description

  • IP BASIC EDITION
  • Program using Manager Software
  • Voice Mail (users & auto attendant)
  • Users (Multi-line, single-line and cordless telephones)
  • Hunt Calling Groups
  • Install software on student's laptops
  • Program through Remote and Onsite Administration

  • IP Office
  • Program using Manager Software
  • Setup the IP Office system and software
  • Configure IP Office using the Manager application
  • Install and operate Receptionist & Phone Manager Pro
  • Program Voice Mail (Embedded & VM Pro)
  • Configure an Incoming Call Route
  • Create Operators and Users
  • Program and install IP Hardphones and Softphones
  • Perform fundamental call handling
  • Network IP Offices together
  • .
  • .
  • Registration

  • Click the link below to register for training


Xtreme Power Conversion (XPCC) is the value leader in Power Protection featuring the most advanced online and line interactive uninterruptible power supplies (UPS) and rackmount power distribution systems.

ITW Linx has been manufacturing products for the telecommunications market for over 20 years. ITW Linx has been the first in the industry with a number of protection products for telecom and datacom like the industry᾿s first 66 block protector and CAT5E / CAT6 protection families. They have an engineering team in the US devoted to designing and testing to the toughest standards in the industry. They have manufacturing facilities in the U.S. and abroad to minimize our time to market and maximize their global presence. ITW Linx offers a full line of lightning and surge protection products covering the breadth of the telecom, datacom and physical security markets. They also offer a full line of clips for securing cable and wiring to exterior surfaces. From rack mount solutions to pair by pair block protectors, they provide protection solutions from the most basic system, up to the latest technology. Their current product families include:

  • SurgeGate™ : AC Surge Protection / Modular Protection
  • SecureLinx™ : Protection for Physical Security Products
  • RacMax™ : Rack Mounted AC Surge Protection
  • UltraLinx™ : 66 Block Protection
  • TeleLinx™ : Five Pin Protection
  • M2 : Two Outlet AC Surge Protection
  • SP6 : Six Outlet AC Surge Protection
  • DataLinx™ : CAT5E / CAT6 Protection
  • Tap-In™ : One Tap Clips for Wiring and Cabling
  • Screw-In™ : Fasten Wires to Wood and Other Hard Surfaces

Plantronics headsets deliver superior sound, style and comfort. Choose from a wide-variety of hands-free solutions.

Together, Avaya and Plantronics are committed to improving the way people communicate and collaborate by making it more personal for the end user, creating a simple and comfortable unifying experience and making it easier to work.

Located in Kirkland Washington DuVoice has been developing software and hardware solutions for the telecommunications industry since 1990. Products include a turnkey Windows based hospitality server which provides guest and staff messaging, wake up calls and a property management interface to most any PBX system.

Veramark is a leading provider of innovative cost management solutions that help enterprises reduce operational expenses associated with their mobile and fixed communications networks and ensure that these networks are used appropriately.

Veramark solutions for telecom expense management, which include call accounting solutions, drive down costs by eliminating waste, identifying billing errors, and optimizing programs for mobile, voice and data communications.

Veramark solutions enable enterprises to spend less for the telecom services they need to support their business.

Bogen Communications is a leading manufacturer and designer in the field of telephone paging, public address, intercommunications, and background music systems for over 70 years.

Viking Electronics designs and manufactures over 250 telecommunications and security related products for small businesses. The majority of their products are "problem solvers," designed to fix or add unique features to other manufacturers᾿ telephone or security systems.